Complaints Procedure
Complaints Procedure
We endeavour to provide you with excellent customer service; however, we acknowledge that, at times, we may fail to meet your expectations. Should you be dissatisfied with the provision of your Equifax credit score/information within the Bits App, you can make a complaint through any of the below channels:
Email: hello@getbits.app
Post: Hallswelle House, 1 Hallswelle Road, London, England, NW11 0DH
What to expect from us:
We try to resolve complaints as soon as possible. Should we resolve your complaint by the close of the third business day following the day on which we receive your complaint, we will issue you with a written communication called a summary resolution communication acknowledging that you made a complaint and setting out that the complaint has been resolved and making you aware of your right to refer the complaint to the Financial Ombudsman Service should you be dissatisfied with the resolution.
Should we consider that we are not able to resolve the complaint by the close of the third business day, we will issue you with a written complaint acknowledgement within five business days. Thereafter, we will investigate your complaint in order to reach a fair resolution. Please note that investigating your complaint may require us to contact you in order to obtain further information about your complaint and the allegations raised.
We endeavour to issue you with a written final response within eight weeks.
What options do you have should you be dissatisfied with our final response?
- Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Post: Exchange Tower, Harbour Exchange Square, London, E14 9SR
Complain Online: https://www.financial-ombudsman.org.uk/contact-us/complain online
It is to be noted that complaints must be referred to the FOS within six months of receiving a final response or a summary resolution communication.
You can find out more about the FOS by visiting https://www.financial-ombudsman.org.uk.
We apologise for any inconveniences caused.
Complaints Procedure
Complaints Procedure
We endeavour to provide you with excellent customer service; however, we acknowledge that, at times, we may fail to meet your expectations. Should you be dissatisfied with the provision of your Equifax credit score/information within the Bits App, you can make a complaint through any of the below channels:
Email: hello@getbits.app
Post: Hallswelle House, 1 Hallswelle Road, London, England, NW11 0DH
What to expect from us:
We try to resolve complaints as soon as possible. Should we resolve your complaint by the close of the third business day following the day on which we receive your complaint, we will issue you with a written communication called a summary resolution communication acknowledging that you made a complaint and setting out that the complaint has been resolved and making you aware of your right to refer the complaint to the Financial Ombudsman Service should you be dissatisfied with the resolution.
Should we consider that we are not able to resolve the complaint by the close of the third business day, we will issue you with a written complaint acknowledgement within five business days. Thereafter, we will investigate your complaint in order to reach a fair resolution. Please note that investigating your complaint may require us to contact you in order to obtain further information about your complaint and the allegations raised.
We endeavour to issue you with a written final response within eight weeks.
What options do you have should you be dissatisfied with our final response?
- Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Post: Exchange Tower, Harbour Exchange Square, London, E14 9SR
Complain Online: https://www.financial-ombudsman.org.uk/contact-us/complain online
It is to be noted that complaints must be referred to the FOS within six months of receiving a final response or a summary resolution communication.
You can find out more about the FOS by visiting https://www.financial-ombudsman.org.uk.
We apologise for any inconveniences caused.
Complaints Procedure
Complaints Procedure
We endeavour to provide you with excellent customer service; however, we acknowledge that, at times, we may fail to meet your expectations. Should you be dissatisfied with the provision of your Equifax credit score/information within the Bits App, you can make a complaint through any of the below channels:
Email: hello@getbits.app
Post: Hallswelle House, 1 Hallswelle Road, London, England, NW11 0DH
What to expect from us:
We try to resolve complaints as soon as possible. Should we resolve your complaint by the close of the third business day following the day on which we receive your complaint, we will issue you with a written communication called a summary resolution communication acknowledging that you made a complaint and setting out that the complaint has been resolved and making you aware of your right to refer the complaint to the Financial Ombudsman Service should you be dissatisfied with the resolution.
Should we consider that we are not able to resolve the complaint by the close of the third business day, we will issue you with a written complaint acknowledgement within five business days. Thereafter, we will investigate your complaint in order to reach a fair resolution. Please note that investigating your complaint may require us to contact you in order to obtain further information about your complaint and the allegations raised.
We endeavour to issue you with a written final response within eight weeks.
What options do you have should you be dissatisfied with our final response?
- Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Post: Exchange Tower, Harbour Exchange Square, London, E14 9SR
Complain Online: https://www.financial-ombudsman.org.uk/contact-us/complain online
It is to be noted that complaints must be referred to the FOS within six months of receiving a final response or a summary resolution communication.
You can find out more about the FOS by visiting https://www.financial-ombudsman.org.uk.
We apologise for any inconveniences caused.
300,000
People using Bits
1M+
Credit reports sent
4.5 / 5 ⭐️
on Trustpilot
300,000
People using Bits
1M+
Credit reports sent
4.5 / 5 ⭐️
on Trustpilot
300,000
People using Bits
1M+
Credit reports sent
4.5 / 5 ⭐️
on Trustpilot
Start building credit today
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Start building credit today
Get the app
LEGAL (SIMPLIFIED)
CREDIT Card
COMPANY
Get the app
LEGAL (SIMPLIFIED)
CREDIT Card
COMPANY