Frequently Asked Questions
Will I get my payments back?
No, you don't get your payments back.
How long will it take to appear on my credit file?
Bits will appear on your Experian credit file 6-8 weeks after you sign up.
Is Bits safe to use?
Absolutely! (Bits is registered with the Information Commissioner’s Office - registration number ZA507202).
What is Bits?
Bits is a credit building service. Use it if you are interested in building or improving your credit
I have bad credit. Can I still use Bits?
Yes, you can, but Bits is not for everyone. There are some circumstances in which you would be better off not applying for any new credit - including Bits. For example, if you have a recent CCJ, IVA, or bankruptcy; if you are heavily indebted, or behind on bills; or if you are generally struggling to make ends meet. You can always reach out to us discuss your circumstances in more detail by emailing email@example.com.
How do I sign up?
Can I change my payment date?
Yes, you can do this in the app. Click on ‘Settings’ and then ‘Change my payment date.'
How do I change my billing details?
How do I cancel?
How do I pay off my Bits account balance?
If I miss a payment, will it affect my score?
Yes, if you're unable to pay on time, it could negatively affect your score.
How do I get help?
You can always email us at firstname.lastname@example.org if you need assistance.
I’m unable to reset my password
I signed up but didn’t get any emails
How do I speak to you?
You can book a call with a Bits team member here: https://calendly.com/getbits
Will deleting the app cancel my account?
No, deleting the app won't cancel your Bits account. To cancel, open the app, click on "Settings", then "Change my plan".
Why can’t I see Bits on ClearScore?
ClearScore uses Equifax for their credit reporting, whereas Bits is currently partnered with Experian only.
How can I track my score?
To track your score, you can download the Experian app. If it's affordable for you, you might want to consider purchasing Experian Credit Expert.
Can I use my partner’s card to pay?
Sadly, no - the card you pay with has to be in your name. This is to make sure that we comply with Experian’s rules (and the law).
Why did my score drop when Bits was added to my file?
As with all credit accounts, it's not uncommon for your score to drop a little when your Bits account is first added to your credit file. This is usually only a small amount, and is only temporary.