Frequently Asked Questions

Will I get my payments back?


No, you don't get your payments back.




How long will it take to appear on my credit file?


Bits will appear on your Experian credit file 6-8 weeks after you sign up.




Is Bits safe to use?


Absolutely! (Bits is registered with the Information Commissioner’s Office - registration number ZA507202).




What is Bits?


Bits is a credit building service. Use it if you are interested in building or improving your credit




I have bad credit. Can I still use Bits?


Yes, you can, but Bits is not for everyone. There are some circumstances in which you would be better off not applying for any new credit - including Bits. For example, if you have a recent CCJ, IVA, or bankruptcy; if you are heavily indebted, or behind on bills; or if you are generally struggling to make ends meet. You can always reach out to us discuss your circumstances in more detail by emailing hello@getbits.app.




How do I sign up?


You can sign up for Bits through our app. Find us in the iOS App Store or the Google Play Store.




Can I change my payment date?


Yes, you can do this in the app. Click on ‘Settings’ and then ‘Change my payment date.'




How do I change my billing details?


You can do this in the app. Click on ‘Settings’ and then ‘Update my billing details.'




How do I cancel?


Send us an email to hello@getbits.app or Whatsapp us directly from the app.




How do I pay off my Bits account balance?


When you sign up, we ask you for your card details, and you give us continuous payment authority. Then, when your payment is due, we'll charge the balance to your card.




If I miss a payment, will it affect my score?


Yes, if you're unable to pay on time, it could negatively affect your score. If you're worried you're going to miss a payment, please contact us at hello@getbits.app and we'll do our best to find a solution.




How do I get help?


You can always email us at hello@getbits.app if you need assistance.




I’m unable to reset my password


Usually this happens because you’re clicking on an old password reset email. Make sure that the password reset email you’re trying to use is the most recent one we’ve sent. Old ones expires immediately. This can also happen when you try to reset your password using a different email to the one you signed up with. If you're not sure which email you signed up with, send an email to hello@getbits.app.




I signed up but didn’t get any emails


Please email us at hello@getbits.app if it’s been 24 hours and you still haven’t received anything - although make sure you check your spam folder first.




How do I speak to you?


You can book a call with a Bits team member here: https://calendly.com/getbits




Will deleting the app cancel my account?


No, deleting the app won't cancel your Bits account. To cancel, open the app, click on "Settings", then "Change my plan".




Why can’t I see Bits on ClearScore?


ClearScore uses Equifax for their credit reporting, whereas Bits is currently partnered with Experian only.




How can I track my score?


To track your score, you can download the Experian app. If it's affordable for you, you might want to consider purchasing Experian Credit Expert.




Can I use my partner’s card to pay?


Sadly, no - the card you pay with has to be in your name. This is to make sure that we comply with Experian’s rules (and the law).




Why did my score drop when Bits was added to my file?


As with all credit accounts, it's not uncommon for your score to drop a little when your Bits account is first added to your credit file. This is usually only a small amount, and is only temporary. Once you've made a couple of payments on time over the space of a few months, you should start to see it increase again. If you are at all concerned that it could be something else, send us an email at hello@getbits.app and we can go through your file with you to help work out what's happened.




What is rental reporting?


When you are looking to apply for a mortgage, lenders will look for a history of repayments on your credit file. Through rental reporting with Bits, you enable us to report your payments by allowing us view-only access to your bank transactions, through open banking. This is a very secure way for us to identify and track your rental payments, to then report to Equifax. When we report your rent to Equifax, we build up a history of repayments to prove to lenders that you aren’t a risk, and will make your payments on time. Rental payments are by far the most accurate reflection of your ability to pay back a mortgage, as often, you’re actually paying more in rent per month than you would towards a mortgage.




Can I stop my rent payments being reported?


You can remove permission for rent reporting at any time by emailing hello@getbits.app.




My renting details have changed. How can I update this?


You can update your rental details in the app. Scroll to the Bits Rental Reporting tab, and click “Update my rental details”. If you have moved house, you should also update your address. You can do this by clicking Settings, then “Update my postal address”.




What happens if I miss a rental payment?


You need to make sure that you pay your rent. If you miss a rental payment, this could have a negative effect on your credit score.




Why do I have to renew rent reporting?


You’ll need to renew your rental reporting with Bits once every 90 days. This is a legal requirement, to keep your data as safe as possible. If you don’t renew it in time, we lose access to your transactions, and can’t report your rent.




Is open banking safe?


Bits uses Plaid, an FCA regulated payment institution, to obtain read-only access to your personal information, accounts and transactions including when you are offline. Bits will never store your bank login details, and we cannot move money in or out of your account via open banking. Your data is kept safe and private with best-in-class encryption protocols like the Advanced Encryption Standard (AES 256) and Transport Layer Security (TLS).
You can find more information on how Plaid ensures the safety of your data here - https://plaid.com/safety/.




Which credit bureaus do you report my rent to?


We currently report your rent to Equifax, the credit bureau linked to ClearScore. You should be able to see Bits on your Equifax credit file under Rent Data. We also hope to start reporting your rent to Experian as well in the near future, alongside your monthly subscription fee.




Do I have to pay more for rent reporting?


No, not at all! Rent reporting is a new and completely free feature that is now included in the Bits service as part of your subscription fee.




When will my rent payments first show on my credit report?


It can take up to 8 weeks from when we track your first rental payment before it shows on your Equifax credit file.