Frequently Asked Questions

Will I get my payments back?

No, you don't get your payments back.

How long will it take to appear on my credit file?

Bits will appear on your Experian credit file 6-8 weeks after you sign up.

Is Bits safe to use?

Absolutely! (Bits is registered with the Information Commissioner’s Office - registration number ZA507202).

What is Bits?

Bits is a credit building service. Use it if you are interested in building or improving your credit

I have bad credit. Can I still use Bits?

Yes, you can, but Bits is not for everyone. There are some circumstances in which you would be better off not applying for any new credit - including Bits. For example, if you have a recent CCJ, IVA, or bankruptcy; if you are heavily indebted, or behind on bills; or if you are generally struggling to make ends meet. You can always reach out to us discuss your circumstances in more detail by emailing

How do I sign up?

You can sign up for Bits through our app. Find us in the iOS App Store or the Google Play Store.

Can I change my payment date?

Yes, you can do this in the app. Click on ‘Settings’ and then ‘Change my payment date.'

How do I change my billing details?

You can do this in the app. Click on ‘Settings’ and then ‘Update my billing details.'

How do I cancel?

You can cancel in the app! Go to 'Settings' from the main page and then 'Cancel/Upgrade/Downgrade'. If you don't see this, you may need to update to the latest version of the app.

How do I pay off my Bits account balance?

When you sign up, we ask you for your card details, and you give us continuous payment authority. Then, when your payment is due, we'll charge the balance to your card.

If I miss a payment, will it affect my score?

Yes, if you're unable to pay on time, it could negatively affect your score. If you're worried you're going to miss a payment, please contact us at and we'll do our best to find a solution.

How do I get help?

You can always email us at if you need assistance.

I’m unable to reset my password

Usually this happens because you’re clicking on an old password reset email. Make sure that the password reset email you’re trying to use is the most recent one we’ve sent. Old ones expires immediately. This can also happen when you try to reset your password using a different email to the one you signed up with. If you're not sure which email you signed up with, send an email to

I signed up but didn’t get any emails

Please email us at if it’s been 24 hours and you still haven’t received anything - although make sure you check your spam folder first.

How do I speak to you?

You can book a call with a Bits team member here:

Will deleting the app cancel my account?

No, deleting the app won't cancel your Bits account. To cancel, open the app, click on "Settings", then "Change my plan".

Why can’t I see Bits on ClearScore?

ClearScore uses Equifax for their credit reporting, whereas Bits is currently partnered with Experian only.

How can I track my score?

To track your score, you can download the Experian app. If it's affordable for you, you might want to consider purchasing Experian Credit Expert.

Can I use my partner’s card to pay?

Sadly, no - the card you pay with has to be in your name. This is to make sure that we comply with Experian’s rules (and the law).

Why did my score drop when Bits was added to my file?

As with all credit accounts, it's not uncommon for your score to drop a little when your Bits account is first added to your credit file. This is usually only a small amount, and is only temporary. Once you've made a couple of payments on time over the space of a few months, you should start to see it increase again. If you are at all concerned that it could be something else, send us an email at and we can go through your file with you to help work out what's happened.